Frequently Asked Questions
Everything you need to know about your TikTrove beauty experience.
How long does shipping take within the UK?
Standard UK shipping typically takes 2-4 business days. We also offer an express delivery option at checkout for those who need their beauty essentials sooner, usually arriving within 1-2 business days.
Are your beauty products cruelty-free?
At TikTrove, we prioritize ethical beauty. The majority of our curated collection consists of cruelty-free products. Please check the individual product descriptions for specific certifications and ingredient details.
What is your return policy for skincare and makeup?
Due to hygiene reasons, we can only accept returns on beauty products that are unopened, unused, and in their original packaging within 14 days of delivery. If a product arrives damaged, please contact our support team immediately.
Do you offer international shipping outside of the UK?
Currently, TikTrove focuses on providing the best service to our UK customers. We do not offer international shipping at this time, but we hope to expand our reach in the near future.
How can I track my TikTrove order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your parcel's journey.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.